Welcome to our FAQ page! Here, you’ll find answers to some of the most common questions about our products, services, and processes. Whether you’re curious about our various printing methods, need information on turnaround times, or want to understand our mockup and approval procedures, we’ve got you covered. If you don’t find the answer you’re looking for, feel free to contact us directly, and our friendly team will be happy to assist you.

Our company is located in Narrabeen NSW. We delivery promotional products across Australia & New Zealand

We offer a variety of printing methods to suit different products and branding needs:

Pad Printing: Ideal for uneven or curved surfaces and multi-color prints.
Imitation Etch: Creates an etch-like effect on glass products.
Dye Sublimation Print: Perfect for products with a special coating or suitable fabrics.
Debossing: Also known as ‘Blind’ debossing, leaves an impression on the product.
Rotary Digital Printing: UV ink transfer for detailed artwork.
Laser Engraving: Permanent engraving suitable for various materials.
Digital Print: Used for media like paper, vinyl, and magnetic material.
Embroidery: High-quality branding for textile products.
Rotary Screen Printing: Ideal for cylindrical objects.
Resin Coated Finish: Vinyl material coated with clear resin for a durable decal.
Digital Label: Adhesive labels for products that can’t be branded otherwise.
Silicone Digital Print: CMYK+W digital branding for silicone surfaces.
Flatbed Screen Printing: Perfect for flat objects.
Digital Transfer: CMYK+W printing for fabrics.
Direct Digital Printing: Ink transfer directly from print heads to the product.
Colourflex Transfers: CMYK+W digital print for apparel and fabrics.

Our turnaround times vary depending on the product and order quantity. For orders over 1000 pieces, delivery could take 2 weeks or longer, depending on stock levels. For faster delivery, we offer express shipping for an additional charge.

We require logo artwork in AI or EPS format for PC. If you have different file types, please send them to us for review. Additional setup and delivery charges may apply. For 4 color process prints, please check availability. Once your artwork is reviewed and approved, we will proceed with the production.

Yes, we do! If you find a cheaper price elsewhere, let us know, and we will do our best to beat it.

Yes, we recommend pre-production samples, especially for laser engraving, to ensure you are satisfied with the final result.

Our team is here to help! Contact us with your specific requests or any artwork questions, and we’ll assist you in creating the perfect promotional product.